Refund policy
At Bricky, we want you to feel confident when ordering from us. We carefully prepare and check every order before it leaves us. If there is an issue with your order, we're here to help.
1. Cancel Your Order Within 24 Hours
You can request to cancel your order within 24 hours of placing it, as long as it has not already been shipped.
For eligible cancellations, you will receive a 100% refund of the amount paid.
For CAM PIX and other customized products, cancellation is only possible before production has started.
If you need to change the photo for a CAM PIX order, you can request the change within the same 24-hour period, provided production has not started.
2. Damaged, Defective or Incorrect Products
Please check your order when you receive it.
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible with your order number and clear photos or videos of the issue.
We will review the case and, where the issue is confirmed to be caused by Bricky, the courier, or a product defect, we may offer a replacement or refund, depending on the situation.
Bricky will cover the applicable shipping costs for confirmed issues caused by Bricky or the courier.
Please keep all bricks, components, and packaging until your case has been resolved. Bricky cannot be responsible for pieces that are lost, misplaced, used, or damaged after delivery.
3. Change of Mind
For eligible non-customized products, customers may request a return in accordance with applicable Egyptian consumer protection laws and the conditions of this policy.
Products must be returned in their original condition, unused, and complete with all included components and packaging.
If a customer refuses a non-customized order at the time of delivery, the order will be returned to Bricky and a fixed EGP 200 return and delivery fee will apply.
For prepaid orders, any applicable refund will be processed after the order is returned to Bricky and received in acceptable condition. The EGP 200 return and delivery fee will be deducted from the refund.
For Cash on Delivery orders, no refund is required because payment has not yet been collected. The EGP 200 return and delivery fee will apply to the refused order.
4. Customized Products – CAM PIX
CAM PIX products are created specifically according to the customer's submitted photo.
Because they are customized products, they cannot be returned simply because the customer changes their mind once production has started, subject to applicable consumer protection laws.
If Bricky makes an error in producing your customized product, please contact us as soon as possible with clear photos or videos. We will review the issue and provide an appropriate solution, which may include a replacement or refund.
If a customer refuses a customized order after it has been shipped, a 10% deduction from the kit price, plus the fixed EGP 200 return and delivery fee, will apply if a refund is approved.
If you want to change your submitted photo, please contact us within 24 hours of placing your order, provided production has not started.
5. Missing Components
If you believe your order is missing bricks or other components, please contact us as soon as possible with photos or videos of the package and its contents.
We review missing-component cases individually. Depending on the situation, we may send the missing pieces, replace the product, issue a refund, or provide another appropriate solution.
6. Exchanges
For non-customized products, exchanges may be available if the product is eligible for exchange and is returned in its original, unused condition.
For an exchange due to customer preference or change of mind, a fixed EGP 200 return and delivery fee will apply.
If the exchange is because the product is defective, damaged, or incorrectly supplied by Bricky, Bricky will cover the applicable shipping costs.
Customized products are not eligible for change-of-mind exchanges once production has started.
7. Wood Frames
Wood frames cannot be returned or exchanged simply because a customer changes their mind.
If your frame arrives damaged or defective, please contact us as soon as possible with clear photos of the frame and packaging.
If the issue is confirmed to have occurred during delivery or to be a product defect, Bricky will provide an appropriate solution and cover the applicable shipping costs.
8. Refunds
Approved refunds are generally issued through the original payment method.
The time required for the refund to appear depends on the payment method, bank, or payment provider.
Where a return or refusal is due to customer change of mind, the applicable EGP 200 return and delivery fee will be deducted.
9. Sale Products
Products clearly marked Final Sale may have different return or exchange conditions. Any special conditions will be clearly stated on the product page before purchase.
Products that are defective, damaged, or incorrectly supplied by Bricky remain subject to applicable consumer protection rights.
10. How to Contact Us
For cancellations, returns, refunds, exchanges, or product issues, contact us through our Shopify contact form or:
Please include your order number and clear photos or videos where relevant.
Please do not send any product back before receiving instructions from Bricky.
We will always do our best to find a fair and friendly solution.
Last updated: October 2026