Shipping policy

Shipping Policy

Last updated: October 2026

At Bricky, we work with trusted shipping partners to deliver your order safely and as quickly as possible.

1. Delivery Areas

We currently deliver across Egypt to locations covered by our available shipping partners.

Delivery fees are shown at checkout or communicated before your order is confirmed.

2. Delivery Time

Our estimated delivery times are:

  • Cairo: 2–4 business days

  • Other governorates: 3–7 business days

For Cash on Delivery (COD) orders, the delivery period starts after your order has been successfully confirmed by Bricky. Our team will contact you by phone to confirm your order before it is processed for shipment.

For prepaid orders, the delivery period starts once the order has been confirmed and prepared for shipment.

Delivery times are estimates and may be affected by public holidays, peak periods, weather, courier delays, or other circumstances outside Bricky's control.

3. Order Processing

Orders are prepared for shipment after payment is confirmed or, for COD orders, after the customer confirms the order with Bricky.

CAM PIX and other customized products may require additional production time before shipment.

If there is an unexpected delay affecting your order, we will contact you.

4. Delivery Information

Please make sure your delivery information is accurate, including:

  • Full name

  • Phone number

  • Delivery address

  • Area/governorate

Incorrect or incomplete information may cause delivery delays or additional delivery attempts.

5. Cash on Delivery

COD is available where offered at checkout.

After placing a COD order, a Bricky team member will contact you to confirm the order.

The delivery period starts after the order has been confirmed.

The full order amount must be paid to the courier upon delivery.

Please make sure someone is available to receive the order and complete the payment.

6. Delivery Issues

If you experience a delivery problem, please contact us with your order number and details of the issue.

We will coordinate with our shipping partner where necessary and do our best to resolve the issue.

For information about cancellations, returns, refunds, exchanges, refused deliveries, damaged products, or related fees, please refer to our Returns & Refunds Policy.

7. Contact Us

For questions about your delivery or order, contact:

order.support@brickytoys.com

Please include your order number whenever possible.

We’re always happy to help.